Solidgate Hub gives merchants a single workspace for day-to-day payment operations and growth work. It covers payments, products, finances, fraud strategy, analytics, and team access.

Hub uses a left sidebar for product sections. Search is available from the Hub UI with ⌘K. Upon signing in, merchants open a dashboard that summarizes recent payment activity, then move through Payments, Orchestration, Billing, and other sections for day-to-day work.

In documentation and Via Hub steps, use breadcrumb paths that match the sidebar, such as Payments > Cards > Disputes or Payments > APMs > Risk analytics.

Section Description Pages and actions
Dashboard Shows a concise overview of recent payment activity so merchants can assess volume, approval rate, fraud and dispute signals, and payment method share.
  • View approval volume and rate
  • Check fraud and dispute indicators
  • Review payment method share
Payments Covers order operations, payment analytics, dispute analytics, payment links, and legacy routing. Card and APM work is split into subgroups so disputes, fraud notifications, and risk analytics stay method-specific.
  • Orders, Payment analytics, Dispute analytics
  • Payment links and legacy Routing
  • Cards includes Disputes, Fraud notifications, and Risk analytics
  • APMs includes Disputes and Risk analytics
Orchestration Configures and monitors payment routing, connectors, and connector accounts.
  • Alternative payment methods
  • Available connectors and connector accounts
  • Routing configurations and orchestration analytics
Bank MID Lists preconfigured merchant IDs, also called MIDs, used across processing and orchestration setups.
  • Review MID list and related reference data
Billing Manages products, subscriptions, coupons, invoices, and billing settings. The UI can follow Billing version v1 or v2 depending on the account.
  • Create, edit, and archive products and coupons
  • Manage subscriptions and invoices
  • Open the billing dashboard and settings
Fraud prevention Manages allow and reject lists, rules, prevention alerts, and alert analytics.
  • Manage pass and reject lists
  • View rules and alerts
  • Open alert analytics
Finances Provides financial data for settlements, monthly reports, invoices, and balances.
  • View and download settlements and monthly reports
  • Review invoices and balances
Developers Supports integration setup and troubleshooting for channels, Apple Pay domains, API limits, and API logs.
  • Manage channels and webhook endpoints
  • Configure Apple Pay domains
  • View API limits and API logs
Reports & Exports Generates reports and export files for analysis and record-keeping across channels.
  • Create and download reports or export files
  • Generate reports for several channels
Taxes Configures taxable regions and default tax settings for compliant calculation.
  • Add and manage tax locations
  • Configure tax settings and legal entities
Account settings Manages access, compliance, and legal setup for the merchant account.
  • Roles and User management
  • Agreements, questionnaires, and legal entities
  • Audit log
Profile Provides personal account settings for the signed-in team member.
  • Update password
  • Set up two-factor authentication
  • Review roles and login history

Your teams can follow step-by-step guidance for a wide range of actions related to managing business processes in the Solidgate Hub.

The Solidgate documentation sections include instructions based on feature availability in the Solidgate Hub or via API. They are organized in the corresponding tabs.

  • Via API for completing actions using the Solidgate API
  • Via Hub for completing actions through the Solidgate Hub

The Product and price page shares steps for creating products and adding prices via API and via Hub.

Configure roles and team access in Permission management .

Alongside its sections for different payment-related business processes, the Solidgate Hub also provides analytics for payment performance, risk, billing, orchestration, and fraud prevention.

Analytics

Solidgate Hub analytics is designed to offer comprehensive insights into different areas of payment processing, risk management, and subscription services. It enhances awareness, supports informed decisions, and provides numerous opportunities for business optimization:

  • Risk management

    By analyzing dispute rates, refund rates, and fraud rates, businesses can adjust their risk management strategies to minimize losses.

  • Customer experience

    Understanding decline reasons and cancellation patterns can help improve the customer journey and reduce friction in the payment process.

  • Financial planning

    Gross volume trends and approval rates provide valuable data for financial forecasting and planning.

  • Product development

    Insights from subscription analytics can inform product development and pricing strategies.

  • Operational efficiency

    Identifying common issues in payment processing can lead to improvements in operational efficiency and cost reduction.

  • Routing optimization

    Orchestration analytics evaluates connector performance and tracks traffic distribution across payment routes.

  • Fraud prevention strategy

    Alert analytics tracks alert volume, response effectiveness, and distribution patterns to support risk management decisions.

The analytics focuses on the following aspects located in the corresponding Hub sections:

Payments Payment analytics, Dispute analytics, Cards > Risk analytics, APMs > Risk analytics. Orchestration Orchestration analytics for routing strategy performance. Billing Billing dashboard for subscription and revenue insights. Fraud prevention Alert analytics for prevention alert performance tracking.

Each category of analytics offers unique insights into a particular aspect of payment processing. To get a detailed or focused view for analysis based on specific business needs and areas of interest, you can:

  • Customize graphs with date ranges, currency, and other filters for more precise analysis
  • Hover over graphs to view detailed information for specific periods
Payments Payment analytics gives you a comprehensive view of payment performance and helps you monitor the health of your payment operations. Open **Payments > Payment analytics**. For dispute trends across methods, open **Payments > Dispute analytics**.

At the top of the page, there are three cards displaying key summary metrics:
  • Orders count – the total number of payment attempts during the selected period.
  • Success orders count – the number of successfully completed and settled orders.
  • Gross volume – the total successful transaction volume from settled orders. When using Descriptor filters, Gross volume may differ from unfiltered data because descriptors apply only to card orders. Alternative payment method (APM) transactions are excluded from descriptor-based results.
After the summary cards, there are two key charts that help you monitor approval trends and track payment declines and their reasons.
  • Approval rate and Approval volume
    This chart shows how approval rate and approval volume correlate over time. You can identify how changes in approval rates may affect overall transaction volume, or vice versa.
    Approval volume focuses on orders approved at the authorization step, using the authorization date but Gross volume tracks total settled transactions by settlement date.
  • Decline structure
    The decline structure chart shows a detailed breakdown of failed transactions, including decline reasons, codes, percentages of total charges and declines, and count per decline type. This information is essential for identifying common transaction failure points and areas for payment process optimization.
Card risks Open **Payments > Cards > Risk analytics** for card payment risk metrics. This analytics focuses on the risks associated with card payments, a critical aspect of risk management for businesses accepting card transactions.

  • VAMP rate
    This chart gives merchants a clear view of their risk metrics under Visa’s new monitoring framework. This visibility helps businesses track their compliance status, identify potential issues, and take proactive measures to stay within acceptable thresholds.
  • Fraud rate
    The chart compares fraud rates between Visa and Mastercard. It is important to note that these statistics are calculated monthly and only include data from payment schemes with fraud alerts and banks that export full fraud data. This information supports understanding and mitigating fraud risks.
  • Dispute rate
    This chart compares dispute rates across different card networks over time. It helps identify trends or issues specific to certain card networks, allowing businesses to take targeted action if needed.
  • Refund rate
    The chart displays refund trends over time and serves as an indicator of customer satisfaction, product quality, or potential fraud. Sudden spikes or consistent increases in refund rates may signal issues that require attention.
APM risks Open **Payments > APMs > Risk analytics** for alternative payment method, or APM, risk metrics. As APMs gain popularity, understanding their associated risks is required for businesses that are expanding their payment options.

The APM risk analytics dashboard helps you monitor the key risk metrics related to APMs. It provides a clear overview of claims, disputes, chargebacks, and refunds over time.

The dashboard includes the following metrics:

  • Claim rate
    This chart shows the total claim amount divided by the total sales amount in the chosen currency over the previous three months. When hovering over the chart, you can see the claim rate and claim amount for the selected period.
  • Dispute rate
    The chart shows the total dispute amount divided by the total sales amount in the chosen currency over the previous three months. When hovering, you can view the dispute rate and dispute amount. This metric helps track and analyze dispute trends specific to APMs, which may differ from traditional card payment disputes.
  • External chargeback rate
    The chart represents the total number of chargebacks divided by total sales in the current month. When hovering, you can see the external chargeback rate, chargeback count, and chargeback amount.
  • Refund rate
    This chart shows refund activity over the selected period. When hovering, you can view the refund rate, refund count, and refund amount. This metric allows comparison of refund patterns between APMs, helping identify customer behavior trends or issues specific to certain payment methods.
Orchestration Orchestration analytics dashboard in the Orchestration section gives you a clear view of how your routing strategy performs. The dashboard is split into two main tabs: Processing volume and Approval rate.

  • Processing volume by connector
    This chart shows the volume of processed transactions broken down by connector over time. It helps identify traffic distribution and spot underperforming routes.
  • Processing volume by payment method
    The chart displays transaction volume segmented by payment method, showing how volume is distributed across payment methods over time.
  • Processing volume by connector account
    This table provides a detailed breakdown of transaction volume at the connector account level, supporting operational monitoring and reconciliation.
  • Approval rate
    The chart tracks approval rate trends over time across payment methods, connectors, and connector accounts, helping evaluate the effectiveness of routing configurations.

Track provider-level success rates, decline breakdowns, and performance trends in Orchestration analytics . Billing Billing dashboard in the Billing section provides valuable insights into subscriber behavior, revenue performance, and business growth. It focuses on key performance metrics:

  • Overall
    The Overall tab gives a complete view of your subscription performance. It helps you monitor growth, track important metrics like active subscriptions, trials, and MRR, and quickly spot changes in customer activity or business trends.
  • Revenue
    The Revenue tab helps you understand your financial performance. It reveals how subscriptions generate recurring income, how retry logic supports revenue recovery, and where gains or losses occur for better forecasting and business planning.
  • Retention
    The Retention tab helps you evaluate customer loyalty and subscription stability. By analyzing how long customers stay active, you can identify drop-off patterns, measure lifetime value, and improve renewal and engagement strategies.
  • Product
    The Product tab helps you measure the performance of your offerings. It shows which products drive revenue and adoption, helping you make informed decisions about portfolio management, product focus, and future development.

Monitor subscriber growth, MRR, churn, and trial conversions in the Billing dashboard . Alert analytics Alert analytics in the Fraud prevention section provides a comprehensive view of prevention alert performance, helping merchants track both absolute numbers and percentage distribution of prevention alerts.

  • Alert types
    This chart shows the distribution of alerts by type, including Resolved, Inquiry, Prevented, and Init refund. Both absolute counts and percentage shares are displayed alongside a stacked bar chart to visualize trends over time.
  • Alert actions
    The chart displays a breakdown of alert responses by action type: Acknowledged, Refunded, Previously refunded, Reverse error, and Decline. It helps assess how effectively alerts are being handled and where adjustments may be needed.
  • Alerts by card brand
    This chart shows alert volume by card brand, such as Mastercard, Visa, and others, providing insight into which card networks generate the most alerts and how their trends change over time.
  • Alerts by payment method
    The chart displays alert distribution across payment methods, such as card payments, Apple Pay, Google Pay, PayPal, helping identify which payment channels require closer monitoring.

With this data, merchants can clearly see how alerts perform across different breakdowns and use it to fine-tune their fraud prevention strategy to minimize risk.

Hub analytics delivers insights that empower merchants to improve payment processes, optimize routing, and strengthen risk management across payments, subscriptions, and fraud prevention. With key payment data at their fingertips, businesses can identify trends and mitigate risks. This helps promote growth and improve customer experience.