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Tickets Type description

Technical support Request  - if you have any technical-related inquiries about our service, feel free to choose this option. 


How to Request - if you are looking for advice, information about one of our services or tools, kindly choose this option. 


Contact your account manager - please choose this option to contact your account manager directly. If you seek account-related assistance, or you would like to suggest a new feature or idea, or you require escalating a case, kindly choose this option. 


Potential partners Request - kindly choose this option to start cooperation with Solid. We will be glad to connect. 


Chargeback dispute - kindly choose this option if you would like to challenge a dispute or if you have any chargeback-related inquiries. 


Integration -  any integration-related question, kindly address it here. We will be glad to assist.  


Other - in case you can't pick one of the options above, feel free to address it here.