When creating a ticket, we kindly ask you to include in the Subject field your Company / Project:
ARN code for order 24123541 / Company Name
Note: you can find more details on ticket management on the link.
Ticket Type
Technical support Request - if you have any technical-related inquiries about our service, feel free to choose this option.
Kindly make sure to include all data you have regarding the matter.
How to Request - if you are looking for advice, information about one of our services or tools, kindly choose this option.
Kindly make sure to check our help articles. We might have an answer for you already.
Contact your account manager - please choose this option to contact your account manager directly. If you seek account-related assistance, or you would like to suggest a new feature or idea, or you require escalating a case, kindly choose this option.
Kindly make sure to include all information you have regarding the inquire.
Potential partners Request - kindly choose this option to start cooperation with Solid. We will be glad to connect.
Chargeback dispute - kindly choose this option if you would like to challenge a dispute or if you have any chargeback-related inquiries.
Kindly check the article to ensure the inquire has all necessary documents, according to requirements.
Integration - any integration-related question, kindly address it here. We will be glad to assist.
Kindly make sure to include all information you have regarding the inquire.
Other - in case you can't pick one of the options above, feel free to address it here.
Kindly make sure to include all information you have regarding the inquire.
Andrii Stoikov
Ticket Subject
When creating a ticket, we kindly ask you to include in the Subject field your Company / Project:
ARN code for order 24123541 / Company Name
Note: you can find more details on ticket management on the link.
Ticket Type
Technical support Request - if you have any technical-related inquiries about our service, feel free to choose this option.
How to Request - if you are looking for advice, information about one of our services or tools, kindly choose this option.
Contact your account manager - please choose this option to contact your account manager directly. If you seek account-related assistance, or you would like to suggest a new feature or idea, or you require escalating a case, kindly choose this option.
Potential partners Request - kindly choose this option to start cooperation with Solid. We will be glad to connect.
Chargeback dispute - kindly choose this option if you would like to challenge a dispute or if you have any chargeback-related inquiries.
Integration - any integration-related question, kindly address it here. We will be glad to assist.
Other - in case you can't pick one of the options above, feel free to address it here.