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Tickets Type & Subject

Ticket Subject


When creating a ticket, we kindly ask you to include in the Subject filed your Company / Project:


 ARN code for order 24123541 / Company Name


Ticket Type


Technical support Request - if you have any technical-related inquiries about our service, feel free to choose this option. 

  • Kindly make sure to include all data you have regarding the matter. 


How to Request - if you are looking for advice, information about one of our services or tools, kindly choose this option. 

  • Kindly make sure to check our help articles. We might have an answer for you already. 


Contact your account manager - please choose this option to contact your account manager directly. If you seek account-related assistance, or you would like to suggest a new feature or idea, or you require escalating a case, kindly choose this option. 

  • Kindly make sure to include all information you have regarding the inquire. 


Potential partners Request - kindly choose this option to start cooperation with Solid. We will be glad to connect. 


Chargeback dispute - kindly choose this option if you would like to challenge a dispute or if you have any chargeback-related inquiries. 

  • Kindly check the article to ensure the inquire has all necessary documents, according to requirements. 


Integration - any integration-related question, kindly address it here. We will be glad to assist. 

  • Kindly make sure to include all information you have regarding the inquire. 


Other - in case you can't pick one of the options above, feel free to address it here.

  • Kindly make sure to include all information you have regarding the inquire.