When creating a ticket, we kindly ask you to include in the Subject field your Company / Project:
ARN code for order 24123541 / Company Name
Note: you can find more details on ticket management on the link.
Technical support Request - if you have any technical-related inquiries about our service, feel free to choose this option.
How to Request - if you are looking for advice, information about one of our services or tools, kindly choose this option.
Contact your account manager - please choose this option to contact your account manager directly. If you seek account-related assistance, or you would like to suggest a new feature or idea, or you require escalating a case, kindly choose this option.
Potential partners Request - kindly choose this option to start cooperation with Solid. We will be glad to connect.
Chargeback dispute - kindly choose this option if you would like to challenge a dispute or if you have any chargeback-related inquiries.
Integration - any integration-related question, kindly address it here. We will be glad to assist.
Other - in case you can't pick one of the options above, feel free to address it here.