Knowledge base Integration Card payments 16 Getting started FAQ Solid Payment Form Solid Payment Form 1-st payment flow GooglePay - Set up ApplePay - Set up View all 16 Solid Payment Form 0 Alternative Payment Methods 7 PayPal - Set up Why Google Pay may not have 3D authorisation? Disable CloudFlare SSL/TLS for ApplePay Google Pay availability across web browsers Incorrect ApplePay card number? View all 7 Integrations updates 7 How do I switch to the asynchronous mode with Refund, VOID and Settle transactions How-to initiate 2-step payment via Solid Payment Form (Auth+Settle) How to switch from one-step to two-step payment flow? How to do not use the status_url Change in the format of the error response for subscriptions View all 7 Payment Plugins 0 Troubleshooting 14 I can't generate a signature/I am getting an error “1.01” “Authentication failed” during signature creation process The payment form is not loading 2.14 Subscription error Currency for a multi-currency subscription product I can’t create 1-time payment View all 14 Payments Subscription & recurring payments 4 How to create and manage a subscription? Card recurring payments PayPal recurring payments Card tokenization from card schemes (VTS/MDES) Сhargeback management & prevention 9 What does Chargeback Type & Statuses mean? What is VISA Resolve Online? (VROL) Why the chargeback amount greater than the original payment? Chargeback representment flow Rapid Dispute Resolution (RDR) View all 9 Payments FAQ 10 3-D Secure PSD2 & SCA: What Merchants Need to Know Frictionless flow Decline codes explanation How to force 3-D Secure authorisation? View all 10 Chargeback FAQ 7 Chargeback (Disputes) FAQ PayPal dispute and chargeback: Understanding the Process Mastercard monitoring programs Liability Shift: What it is and why it matters for merchants Cardholder & Merchant initiated transactions (CIT and MIT) View all 7 Refunds 4 Tracking the refund using ARN Why the refund is being processed so long? Why is PayPal refusing refund transactions? Why refunds get declined? Solid Hub Payments 6 Dashboard Orders search & filters Order details Disputes Search & Filters How to VOID/SETTLE a transaction View all 6 Reports 14 Reports "Gross & Conversion" Reports "Dispute & Refund" Reports "Subscriptions" Hub reports export Card Reconciliation View all 14 Subscriptions 3 Subscriptions List Search & Filter Subscription Product Why can a user be charged a different price for a subscription? Settings 6 Positive | Negative list User management User management Logs Favorite filters management in HUB View all 6 Policies Legal information 3 Solidgate GSA Fees description Customers’ requests to personal data erasure (GDPR) Solidgate MSA Fees description Support portal 1 Tickets management