Help Center

Card payments 16

• Getting started FAQ
• Solid Payment Form
• Solid Payment Form 1-st payment flow
• GooglePay - Set up
• ApplePay - Set up

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Solid Payment Form 0

Alternative Payment Methods 8

• Countries and payment methods
• PayPal - Set up
• Why Google Pay may not have 3D authorisation?
• Disable CloudFlare SSL/TLS for ApplePay
• Google Pay availability across web browsers

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Integrations updates 6

• How do I switch to the asynchronous mode with Refund, VOID and Settle transactions
• How-to initiate 2-step payment via Solid Payment Form (Auth+Settle)
• How to switch from one-step to two-step payment flow?
• How to do not use the status_url
• Change in the format of the error response for subscriptions

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Payment Plugins 0

Troubleshooting 14

• I can't generate a signature/I am getting an error “1.01” “Authentication failed” during signature creation process
• The payment form is not loading
• 2.14 Subscription is locked
• Currency for a multi-currency subscription product
• I can’t create 1-time payment

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Subscription & recurring payments 4

• How to create and manage a subscription?
• Card recurring payments
• PayPal recurring payments
• Card tokenization from card schemes (VTS/MDES)

Сhargeback management & prevention 9

• What does Chargeback Type & Statuses mean?
• What is VISA Resolve Online? (VROL)
• Why the chargeback amount greater than the original payment?
• Chargeback representment flow
• Rapid Dispute Resolution (RDR)

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Payments FAQ 10

• 3-D Secure
• PSD2 & SCA: What Merchants Need to Know
• Frictionless flow
• Decline codes explanation
• How to force 3-D Secure authorisation?

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Chargeback FAQ 8

• Chargeback (Disputes) FAQ
• PayPal dispute and chargeback: Understanding the Process
• VISA monitoring programs
• Mastercard monitoring programs
• Liability Shift: What it is and why it matters for merchants

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Refunds 4

• Tracking the refund using ARN
• Why the refund is being processed so long?
• Why is PayPal refusing refund transactions?
• Why refunds get declined?

Payments 6

• Dashboard
• Orders search & filters
• Order details
• Disputes Search & Filters
• How to VOID/SETTLE a transaction

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Reports 14

• Reports "Gross & Conversion"
• Reports "Dispute & Refund"
• Reports "Subscriptions"
• Hub reports export
• Reports "Reconciliation"

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Subscriptions 3

• Subscriptions List Search & Filter
• Subscription Product
• Why can a user be charged a different price for a subscription?

Settings 6

• Positive | Negative list
• Adding a new user
• User management
• Logs
• Favorite filters management in HUB

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Legal information 2

• Solidgate GSA Fees description
• Customers’ requests to personal data erasure (GDPR)

Support portal 1

• Tickets management