What is OXXO?

Around 70% (around 90 million) of Mexicans do not have access to banking services, and OXXO allows merchants to tap into this substantial group of online buyers. Mexicans are used to paying with vouchers for their purchases, even if they do have a bank account, debit card, or credit card. With more than 18,000 stores across the country, consumers can pay for their online purchases and utility bills in cash, and merchants have zero chance of a chargeback.

OXXO payments have a low risk of fraud or unrecognized payments because the customer must provide cash payments in person at an OXXO convenience store. The customer cannot dispute OXXO payments.

Also, OXXO payments cannot be refunded. Some merchants have created a separate process to credit their customers who reach out directly.

The amount for a single OXXO must be at least $10.00 MXN and no more than $10,000.00 MXN.

How does OXXO payment work?

To complete a transaction, customers receive a voucher that includes a reference number for the transaction. Customers then bring their vouchers to an OXXO store to make a cash payment. You will receive payment confirmation along with the settled funds by the next business day.


If you would like to add this payment method, kindly contact your Account Manager.