Troubleshooting

I can't generate a signature/I am getting an error “1.01” “Authentication failed” during signature creation process
This page is no longer supported. Please refer to the current guide for up-to-date information. Make sure that you are using our backend SDKs which have re...
Wed, 1 May, 2024 at 6:57 PM
The payment form is not loading
This page is no longer supported. Please refer to the current guide for up-to-date information. In case the payment form is not loading, kindly try the opt...
Wed, 1 May, 2024 at 6:57 PM
2.14 Subscription error
This page is no longer supported. Please refer to the current guide for up-to-date information.     This error message signifies that the user attem...
Wed, 1 May, 2024 at 6:58 PM
Currency for a multi-currency subscription product
This page is no longer supported. Please refer to the current guide for up-to-date information. This aspect will make it possible to add additional currenc...
Wed, 1 May, 2024 at 6:58 PM
I can’t create 1-time payment
This page is no longer supported. Please refer to the current guide for up-to-date information. Subscription products are used for recurring payments, if y...
Wed, 1 May, 2024 at 7:01 PM
I can’t pay with Apple Pay
This page is no longer supported. Please refer to the current guide for up-to-date information. It is not possible to use Apple Pay within sandbox; ...
Wed, 1 May, 2024 at 7:01 PM
I can’t pay with Google Pay
If you are getting an error 5.04, you need to check if the API keys are correct; You can do it by going to HUB -> Developers -> Channels Make sur...
Mon, 18 Dec, 2023 at 7:11 PM
I can’t make a refund (PayPal)
This page is no longer supported. Please refer to the current guide for up-to-date information. PayPal’s refund can fail in two cases: There are not ...
Wed, 1 May, 2024 at 7:02 PM
I can’t make a refund
This page is no longer supported. Please refer to the current guide for up-to-date information. Usually, this happens in case the cardholder's account ...
Wed, 1 May, 2024 at 7:02 PM
I am getting a status code instead of the report (Financial API)
This page is no longer supported. Please refer to the current guide for up-to-date information. 101 status code means that authentication failed and you ...
Wed, 1 May, 2024 at 7:03 PM