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Routing event log provides detailed visibility into the sequence of actions that occurred with a specific order processed. It displays the complete routing journey, helping you understand how each transaction was processed and troubleshoot any issues. The routing event log shows the following event types:

• Step skipped
  Indicates when a routing step was skipped, along with the reason for skipping.
• Step selected
  Shows which routing step was selected for processing.
• Payment blocked
  Displays when a payment was blocked, if blocking rules are configured.
• 3DS decision
  Shows the 3DS authentication decision and the reason for that decision.

1. Go to Payments > Orders.
2. Find an order that was processed through routing configuration and select it to go to the order details.
3. Scroll down and click on Routing log.

Tracking routing provides visibility into routing decisions and step processing, including when and why steps are skipped during payment processing.

Step skip reason

• SKIP_FORM_SUPPORT - form support is not available
• SKIP_CONNECTOR_ACCOUNT_DEACTIVATED - connector account has been deactivated
• SKIP_CONNECTOR_INTEGRATION_DEACTIVATED - connector integration has been deactivated
• SKIP_CURRENCY_SUPPORT - currency is not supported
• SKIP_CARD_BRAND_SUPPORT - card brand is not supported
• SKIP_AUTH0_SUPPORT - Auth0 support is not available
• SKIP_EXTERNAL_MPI_SUPPORT - external MPI support is not available
• SKIP_COF_DPAN_SUPPORT - CoF DPAN support is not available
• SKIP_COF_PAN_SUPPORT - CoF PAN support is not available
• SKIP_MOTO_SUPPORT - MOTO support is not available
• SKIP_NONSTANDARD_CURRENCY_SUPPORT - non-standard currency is not supported
• SKIP_3DS_DISABLED - 3DS is turned off
• SKIP_TRA_CONDITIONS_NOT_MET - TRA conditions are not met
• SKIP_ZIP_CODE_MISSING - zip code is missing