Payment analytics in the Solidgate Hub gives you a view of payment performance and helps you monitor the health of your payment operations. Use this dashboard to analyze approval trends, track payment declines, and optimize your transaction flow over time.

Key benefits of using payment analytics data include:

  • Monitoring approval trends
    Track approval rates and volumes to understand how changes in your setup affect overall transaction volume.
  • Tracking payment declines
    Analyze the decline structure to identify common transaction failure points and areas for process optimization.
  • Evaluating transaction volume
    Monitor gross volume to assess the total successful transaction volume from settled orders.

Use the available filters at the top of the page to refine your analytics by Payment method, Payment type, Method country, Channel, Descriptor filters, Bank MID, and Connector account.

Cards Orders count The total number of payment attempts during the selected period. Success orders count The number of successfully completed and settled orders. Gross volume The total amount of approved orders for the selected period, in the selected currency. When using Descriptor filters, Gross volume might differ from unfiltered data because descriptors apply only to card orders. Alternative payment method (APM) transactions are excluded from descriptor-based results. Charts Approval rate and Approval volume This chart shows how approval rate and approval volume correlate over time. You can identify how changes in approval rates might affect overall transaction volume, or vice versa.

Approval volume focuses on orders approved at the authorization step, using the authorization date, but Gross volume tracks total settled transactions by settlement date. Decline structure The decline structure chart shows a detailed breakdown of failed transactions, including decline reasons, codes, and count per decline type, along with percentages of total charges and declines. This information is essential for identifying common transaction failure points and areas for payment process optimization.

Metrics explained

Approval rate

Approval rate is the percentage of orders successfully approved. It is calculated as approved orders ÷ total orders.

Declines
A decline is a payment attempt that fails to complete successfully during authorization or settlement.

The decline structure breaks these declines down by reason and code , along with the percentage of total charges and declines, and count per decline type. Use this breakdown to identify recurring failure points.