Help Center

Card payments 8

• Getting started FAQ
• How do I switch to the asynchronous mode with Refund, VOID and Settle transactions
• Solid Payment Form
• Host to Host Integration
• Solid Payment Form 1-st payment flow

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Alternative Payment Methods 8

• ApplePay - Set up
• Countries and payment methods
• GooglePay - Set up
• PayPal - Set up
• Google Pay 3DS

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Payment Plugins 1

• WHMCS

Subscription & recurring payments 4

• How to create and manage a subscription?
• Card recurring payments
• PayPal recurring payments
• Card tokenization from card schemes (VTS/MDES)

Сhargeback management & prevention 6

• What does Chargeback Type & Statuses mean?
• Enhanced payments information to mitigation chargebacks
• What is VISA Resolve Online? (VROL)
• Chargeback amount greater than the original transaction
• Representment depending on Reason Code

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Payments FAQ 8

• 3-D Secure
• PSD2 & SCA
• Frictionless flow
• Decline codes explanation
• How to force 3-D Secure authorisation?

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Chargeback FAQ 7

• Chargeback (Disputes) FAQ
• PayPal Dispute & Chargeback
• VISA monitoring programs
• Mastercard monitoring programs
• Liability shift

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Refunds 5

• Tracking the refund using ARN
• Why the refund is being processed so long?
• Why does PayPal refuse refund transactions?
• Why refunds get declined?
• Order value for different currencies

Payments 5

• Dashboard
• Orders search & filters
• Order details
• Disputes Search & Filters
• How to VOID/SETTLE a transaction

Reports 9

• Reports "Gross & Conversion"
• Reports "Dispute & Refund"
• Reports "Subscriptions"
• Hub reports export
• Reports "Reconciliation"

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Subscriptions 2

• Subscriptions List Search & Filter
• Subscription Product

Settings 5

• Positive | Negative list
• Adding a new user
• User management
• Logs
• Favorite filters management in HUB

Legal information 2

• Solidgate GSA Fees description
• Customers’ requests to personal data erasure (GDPR)

Support portal 1

• Tickets management

Countries and payment methods 11

• Mexico payment methods
• India payment methods
• Brazil payment methods
• Germany
• Colombia

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Alternative Payments Methods 21

• SOFORT
• iDEAL
• GiroPay
• SEPA
• Pago Fácil

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