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Knowledge base
Integration
Card payments
16
Getting started FAQ
Solid Payment Form
Solid Payment Form 1-st payment flow
GooglePay - Set up
ApplePay - Set up
View all 16
Solid Payment Form
0
Alternative Payment Methods
7
PayPal - Set up
Why Google Pay may not have 3D authorisation?
Disable CloudFlare SSL/TLS for ApplePay
Google Pay availability across web browsers
Incorrect ApplePay card number?
View all 7
Integrations updates
7
How do I switch to the asynchronous mode with Refund, VOID and Settle transactions
How-to initiate 2-step payment via Solid Payment Form (Auth+Settle)
How to switch from one-step to two-step payment flow?
How to do not use the status_url
Change in the format of the error response for subscriptions
View all 7
Payment Plugins
0
Troubleshooting
14
I can't generate a signature/I am getting an error “1.01” “Authentication failed” during signature creation process
The payment form is not loading
2.14 Subscription error
Currency for a multi-currency subscription product
I can’t create 1-time payment
View all 14
Payments
Subscription & recurring payments
4
How to create and manage a subscription?
Card recurring payments
PayPal recurring payments
Card tokenization from card schemes (VTS/MDES)
Сhargeback management & prevention
9
What does Chargeback Type & Statuses mean?
What is VISA Resolve Online? (VROL)
Why the chargeback amount greater than the original payment?
Chargeback representment flow
Rapid Dispute Resolution (RDR)
View all 9
Payments FAQ
10
3-D Secure
PSD2 & SCA: What Merchants Need to Know
Frictionless flow
Decline codes explanation
How to force 3-D Secure authorisation?
View all 10
Chargeback FAQ
7
Chargeback (Disputes) FAQ
PayPal dispute and chargeback: Understanding the Process
Mastercard monitoring programs
Liability Shift: What it is and why it matters for merchants
Cardholder & Merchant initiated transactions (CIT and MIT)
View all 7
Refunds
4
Tracking the refund using ARN
Why the refund is being processed so long?
Why is PayPal refusing refund transactions?
Why refunds get declined?
Solid Hub
Payments
6
Dashboard
Orders search & filters
Order details
Disputes Search & Filters
How to VOID/SETTLE a transaction
View all 6
Reports
14
Reports "Gross & Conversion"
Reports "Dispute & Refund"
Reports "Subscriptions"
Hub reports export
Card Reconciliation
View all 14
Subscriptions
3
Subscriptions List Search & Filter
Subscription Product
Why can a user be charged a different price for a subscription?
Settings
6
Positive | Negative list
User management
User management
Logs
Favorite filters management in HUB
View all 6
Policies
Legal information
3
Solidgate GSA Fees description
Customers’ requests to personal data erasure (GDPR)
Solidgate MSA Fees description
Support portal
1
Tickets management
