TABLE OF CONTENTS

If you would like to add a user to your HUB account you need to have “merchant-admin” role. This role allows to block/unblock existing users, as well as to invite new ones.

When your account manager sets up a new account for your project in the HUB they automatically assign this “merchant-admin” role to it.

Add a new user

To add another user to your HUB account kindly follow the next steps:

Please go to https://hub.solidgate.com/users-management

Press "+" button.

Fill in the email and user name. Choose the appropriate account/project and the role for it.

Hub access table

In the table below you can find all the roles and corresponding actions.

Role/Access	Finance manager	Support	Manager	Team Lead	Analyst	Merchant Admin
Order Search/Details/Export	-	+	+	+	+	+
Order Settle/Void/Refund	-	-	+	+	+	+
User Config/Add/Remove Account	-	-	-	-	-	+
Antifraud List/Risk Rule	-	-	-	-	+	+
Antifraud Add From Order	-	-	+	+	+	+
Order ARN/Paylog	-	+	+	+	+	+
Developer Section	-	-	-	-	-	+
User management all actions	-	-	-	+	-	+
Onboarding	-	-	-	-	-	+
Finance Reports	+	-	-	-	-	-
Chargeback Search/Export	-	-	-	-	+	+
Dispute Details (send message)/Search/Export	-	-	-	-	+	+
Subscription Add/Edit Product	-	-	-	-	+	+
Subscription Details/Search/Export	-	-	-	-	-	+
Subscription Cancel/Restore	-	-	+	+	+	+
Subscription Invoices Search/Export/Details	-	+	+	+	+	+
Subscription Products Search/Export/Paylog	-	+	+	+	+	+
Reports	+	-	-	-	+	+