If you would like to add a user to your HUB account you need to have “merchant-admin” role. This role allows to block/unblock existing users, as well as to invite new ones.
When your account manager sets up a new account for your project in the HUB they automatically assign this “merchant-admin” role to it.
To add another user to your HUB account kindly follow the next steps:
Please go to https://hub.solidgate.com/users-management
Press "+" button.
Fill in the email and user name. Choose the appropriate account/project and the role for it.
In the table below you can find all the roles and corresponding actions.
|Role/Access||Finance manager||Support||Manager||Team Lead||Analyst||Merchant Admin|
User Config/Add/Remove Account
Antifraud List/Risk Rule
Antifraud Add From Order
User management all actions
Dispute Details (send message)/Search/Export
Subscription Add/Edit Product
Subscription Invoices Search/Export/Details
Subscription Products Search/Export/Paylog
Kindly note that you can add several users at a time by pressing “Add user” button.
4. Press "SUBMIT"
If you need to block or unblock a user, you choose it from the list of the users in your account and apply the necessary actions.
Also, you can resend an invite if a user did not reсeive it for whatever reason.
Edit an existing user
In case you need to edit a name of the user or the role assigned you choose the user from the list
and do the actions you need