TABLE OF CONTENTS

If you would like to add a user to your HUB account you need to have “merchant-admin” role. This role allows to block/unblock existing users, as well as to invite new ones.

When your account manager sets up a new account for your project in the HUB they automatically assign this “merchant-admin” role to it.


Add a new user

To add another user to your HUB account  kindly follow the next steps: 


  1. Please go to  https://hub.solidgate.com/users-management 




  1. Press "+" button.




  1. Fill in the email and user name. Choose the appropriate account/project and the role for it.


Hub access table

In the table below you can find all the roles and corresponding actions.


Role/AccessFinance managerSupportManagerTeam LeadAnalyst Merchant Admin

Order Search/Details/Export

-
+
+
+
+
+

Order Settle/Void/Refund

--++++

User Config/Add/Remove Account

-----
+

Antifraud List/Risk Rule

----++

Antifraud Add From Order

--++++

Order ARN/Paylog

-+++
+
+

Developer Section

-----+

User management all actions

---+-+

Onboarding

-----+

Finance Reports

+-----

Chargeback Search/Export

----++

Dispute Details (send message)/Search/Export

----++

Subscription Add/Edit Product

----++

Subscription Details/Search/Export

-----+

Subscription  Cancel/Restore

--++++

Subscription Invoices Search/Export/Details

-+++++

Subscription Products Search/Export/Paylog

-+++++

Reports

+---+
+




Kindly note that you can add several users at a time by pressing “Add user” button.


4. Press "SUBMIT"



Block/Unblock user 

If you need to block or unblock a user, you choose it from the list of the users in your account and apply the necessary actions.


Also, you can resend an invite if a user did not reсeive it for whatever reason.




Edit an existing user

In case you need to edit a name of the user or the role assigned you choose the user from the list



and do the actions you need