TABLE OF CONTENTS


To add a user to your HUB account you should have a “merchant-admin” role. This role allows to block/unblock existing users, as well as to invite new ones.


Add a new user


To add another user to your HUB account, kindly follow the next steps: 


  1. Please go to the User Management section




  1. Press the "+" button.




  1. Fill in the email and user name. Kindly choose the account and the role of the user.



Kindly note that you can add several users at a time by pressing the “Add user” button.


4. Press "SUBMIT"


Hub access table


In the table below you can find all the roles and corresponding access.


Role/AccessFinance managerSupport tier 1Support tier 2ManagerTeam LeadAnalyst DeveloperMerchant AdminAlert Manager

Order Search/Details/Export

-
+
+
+
+
+
-
+
      -

Order actions: Settle/Void/Refund

---+++-+      -

User management Config/Add/Remove Account

-------
+
      -

Antifraud List/Risk Rule

-----+-+
      -

Antifraud Add From Order

---+++-+
-

Order ARN/Paylog

-++++
+
-+
-

Developer Section

------++
-

User management all actions

-------+
-

Onboarding

-------+
-

Finance Reports

+-------
-

Chargeback Search/Export

-----+-+
-

Subscription Add/Edit Product

-----+-+
-

Subscription Details/Search/Export

-------+
-

Subscription  Cancel/Restore

--++++-+
-

Subscription Invoices Search/Export/Details

-+++++-+
-

Subscription Products Search/Export/Paylog

-+++++-+
-

Reports

+----+-
+
-
API keys------++
 -
Alerts-----+
-+
+


Kindly note that you are able to choose more than one role to the user.


Block/Unblock user/Resend an invite

If you require to block or unblock users or resend an invite to an existing user, kindly choose them from the list of the users in your account and apply the necessary actions.


Also, you can resend an invite if a user did not receive it for whatever reason.


Edit an existing user

In case you need to edit the name of the user or the role assigned, kindly choose the user from the list



and perform the actions you require.