Usually, this happens in case the cardholder's account is incapable of accepting the refund.
The primary reasons for a declined refund are:
- The card account does not support refunds (such as some prepaid cards)
- The card account has been frozen due to fraudulent activity
- The cardholder has closed the account
- The cardholder has already disputed the transaction
A frozen account can be initiated by either the cardholder or the bank.
We suggest that the cardholder contact their card issuer to resolve the issue.