Troubleshooting

I can't generate a signature/I am getting an error “1.01” “Authentication failed” during signature creation process
Make sure that you are using our backend SDKs which have ready-to-go functions for the paymentIntent and signature generation: PHP SDK; Golang SDK; ...
Fri, 30 Dec, 2022 at 10:10 AM
The payment form is not loading
In case the payment form is not loading, kindly try the options below, which can help with the occurred issue: 1. Check mandatory parameters: Ip_address C...
Thu, 29 Dec, 2022 at 11:15 PM
2.14 Subscription is locked
This error indicates that the user already has a subscription to the "product_id". Please note, the user as "customer_account_id&q...
Fri, 30 Dec, 2022 at 10:10 AM
Currency for a multi-currency subscription product
When creating a Product, there is also a possibility to make it multi-currency.  This aspect will make it possible to add additional currencies for defi...
Fri, 30 Dec, 2022 at 10:10 AM
I can’t create 1-time payment
Subscription products are used for recurring payments, if you want to make a 1-time payment, you do not need to create a separate product for this. You ne...
Fri, 30 Dec, 2022 at 10:10 AM
I can’t pay with Apple Pay
It is not possible to use Apple Pay within sandbox; If you are getting an error 5.04, you need to check if the API keys are correct; You can do it ...
Fri, 30 Dec, 2022 at 10:10 AM
I can’t pay with Google Pay
It is not possible to use Google Pay within the sandbox; If you are getting an error 5.04, you need to check if the API keys are correct; You can do i...
Fri, 30 Dec, 2022 at 10:11 AM
I can’t make a refund (PayPal)
PayPal’s refund can fail in two cases: There are not enough funds in your PayPal account; External chargeback was received for that order In case, ...
Thu, 29 Dec, 2022 at 5:21 PM
I can’t make a refund (cards)
Usually, this happens in case the cardholder's account is incapable of accepting the refund. The most common reasons for refund getting declined are: ...
Thu, 29 Dec, 2022 at 5:20 PM
I am getting a status code instead of the report (Financial API)
101 status code means that authentication failed and you need to double-check access to Solidgate API; 204 status code indicates that the report is not...
Thu, 29 Dec, 2022 at 5:17 PM