Chargeback FAQ

Chargeback (Disputes) FAQ
TABLE OF CONTENTS What is a chargeback (dispute)?  What is a chargeback rate? What are Chargeback rates and limits?      VISA      Mastercard Can w...
Wed, 27 Dec, 2023 at 2:33 PM
PayPal dispute and chargeback: Understanding the Process
TABLE OF CONTENTS PayPal internal inquiry PayPal Transaction Dispute PayPal Alert (pre-chargeback) Internal Claim (chargeback) External chargeback ...
Wed, 29 Mar, 2023 at 3:42 PM
Mastercard monitoring programs
TABLE OF CONTENTS About Mastercard monitoring programs ECP: Mastercard Excessive Chargeback Program ECM: Mastercard Excessive Chargeback Merchant HECM:...
Thu, 30 Mar, 2023 at 7:34 PM
Liability Shift: What it is and why it matters for merchants
TABLE OF CONTENTS What is liability shift?   Why does liability shift matter? Transactions eligible for the liability shift Transactions not eligible f...
Wed, 19 Jul, 2023 at 6:14 PM
Cardholder & Merchant initiated transactions (CIT and MIT)
TABLE OF CONTENTS Cardholder initiated transactions (CIT) Merchant initiated transactions (MIT) CIT/MIT and chargebacks Cardholder initiated transact...
Mon, 15 Apr, 2024 at 10:06 AM
VDMP and ECP fines for merchants with High-risk MCC
Card networks like Visa and Mastercard closely monitor the chargeback rates of merchants and compare them to their sales on a monthly basis. If a merchant e...
Wed, 29 Mar, 2023 at 4:13 PM
PayPal Disputes Representment
Representing PayPal disputes could help the merchant to protect their business reputation, recover lost revenue, avoid additional fees, and improve customer...
Thu, 16 Mar, 2023 at 1:48 PM