Rapid Dispute Resolution (RDR) - this VISA Verifi product allows resolving disputes by automatic refunds. This solution prevents a chargeback at the pre-dispute stage at the VISA Resolve Online system. Hence such disputes are not included in the chargeback rate.
For instance, a customer raised a dispute with the card issuer. In case this MID is enrolled for the RDR program, the claimed order will be refunded before it becomes a chargeback, hence saving you chargeback fees and keeping your chargeback score healthy.
RDR allows to automatically accept and provide funds back to the cardholder, thereby preventing a chargeback. RDR alerts do not require any actions on the Merchants’ side, unlike other alerts. These alerts appear as a chargeback notification with the specific status - “resolved”.