Сhargeback management & prevention

What does Chargeback Type & Statuses mean?
TABLE OF CONTENTS Chargeback Types 1st Chargeback 2nd Chargeback Arbitration  Chargeback Statuses In Progress Documents Sent Reversed Accep...
Wed, 6 Mar, 2024 at 10:51 AM
What is VISA Resolve Online? (VROL)
VISA Resolve Online (VROL) is a web-based tool provided by VISA to help issuers and acquirers manage and resolve VISA cardholder disputes more efficiently. ...
Wed, 29 Mar, 2023 at 12:21 PM
Why the chargeback amount greater than the original payment?
The main reason why chargeback amounts can be higher than the original transaction is because of changes in currency exchange rates. This can happen when th...
Mon, 24 Apr, 2023 at 6:33 PM
Chargeback representment flow
Chargebacks can be a headache for merchants, but there are ways to make the chargeback representment process easier. Chargeback representment is when a merc...
Mon, 21 Aug, 2023 at 3:56 PM
Rapid Dispute Resolution (RDR)
Rapid Dispute Resolution (RDR) is a product offered by VISA that allows for automatic refunds to resolve disputes. This solution prevents chargebacks at the...
Fri, 14 Apr, 2023 at 12:37 PM
Alerts in HUB
TABLE OF CONTENTS How to find the Alerts section How to manage the Alerts page Alerts Export How to find the Alerts section Kindly ask yo...
Thu, 27 Oct, 2022 at 3:25 PM
Why we can receive a chargeback after an alert?
Sometimes there might be rare instances when we can receive a chargeback for the transaction after an alert. However, please bear in mind that such alerts w...
Fri, 20 Jan, 2023 at 5:03 PM
Why might we receive a chargeback after issuing a refund?
Delay in the issuing bank's system: One primary reason for this issue is the latency in the bank's system responsible for processing transactions....
Thu, 30 Mar, 2023 at 1:47 PM
What is fraud prevention?
TABLE OF CONTENTS What is fraud How fraud rate is counted TC-40 alert SAFE alert Fraud prevention Consumer clarity Order insight alerts How Ord...
Fri, 22 Sep, 2023 at 4:44 PM