Сhargeback management & prevention

What does Chargeback Type & Statuses mean?
TABLE OF CONTENTS Chargeback Types 1st Chargeback 2nd Chargeback Arbitration  Chargeback Statuses In Progress Documents Sent Reversed Accep...
Mon, 29 Nov, 2021 at 6:31 PM
Enhanced payments information to mitigation chargebacks
    Currently, up to one-fifth of all consumer disputes are opened for digital goods purchases. Why does this happen? Confusion after seeing unfamiliar char...
Wed, 22 Dec, 2021 at 11:17 AM
What is VISA Resolve Online? (VROL)
       VROL is a service for dispute resolution provided by VISA. Its goal to collect and forward relevant information regarding a dispute. VROL assist wit...
Thu, 1 Jul, 2021 at 11:33 AM
Chargeback amount greater than the original transaction
The most common reason covering the absolute majority of such cases is foreign exchange difference, caused by fluctuations in сurrency conversion rates that...
Tue, 8 Jun, 2021 at 5:10 PM
Representment depending on Reason Code
General requirements for documents preparation: The total quantity of pages within one case is no more than 19 pages. The format of all pages within one...
Mon, 13 Jun, 2022 at 11:51 AM
Rapid Dispute Resolution (RDR)
    Rapid Dispute Resolution (RDR) - this VISA product allows resolving disputes by automatic refunds. This solution prevents a chargeback at the p...
Fri, 21 Jan, 2022 at 6:05 PM
Alerts in HUB
TABLE OF CONTENTS How to find the Alerts section How to manage the Alerts page Alerts Export How to find the Alerts section Kindly ask yo...
Thu, 27 Oct, 2022 at 3:25 PM
Why we can receive a chargeback after an alert?
Sometimes there might be rare instances when we can receive a chargeback for the transaction after an alert. However, please bear in mind that such alerts w...
Fri, 20 Jan, 2023 at 5:03 PM
Why can we receive a chargeback after a refund?
The refunds are designed to protect merchants from receiving a chargeback and chargeback fee. However, occasionally you might receive a chargeback after the...
Wed, 14 Dec, 2022 at 5:23 PM