VISA Resolve Online (VROL) is a web-based tool provided by VISA to help issuers and acquirers manage and resolve VISA cardholder disputes more efficiently. VROL provides a platform for issuers and acquirers to communicate and exchange information related to disputes, including chargebacks and retrievals, with each other and with VISA.

Through VROL, issuers and acquirers can track the status of disputes, share documentation and other evidence, and communicate with each other in a secure and efficient manner. VROL is designed to streamline the dispute resolution process and reduce the time and costs associated with managing and resolving disputes.

VROL is accessible to authorized VISA issuers and acquirers, who can use the tool to manage disputes for VISA-branded payment cards.