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The Acquirer Reference Number (ARN) is a unique identifier assigned to each payment transaction by the acquiring bank. It consists of 12 alphanumeric charac...

When you submit a refund request through Solidgate, we forward it to the cardholder's bank immediately. However, the time it takes for the refund to be...

There are three possible reasons: An external chargeback has been received, and the end-user has contacted their bank directly to raise a chargeback. To l...

There are many reasons why a refund can get declined, but the most common one is when the cardholder's account is not capable of accepting the refund. ...